The PBEye

Pro Bono As We See It
December 11, 2018

Gifts That Keep On Giving

Happy Holidays! Finding the perfect gift for that special someone can be quite the obstacle. Fortunately, PBI is here to help once again with gift ideas that give back to those in need.

  • Need a gift for your favorite athlete or sneaker head? Check out Bombas Socks. After learning that socks are the most requested clothing items at shelters, Bombas knew they wanted to do something for their community. For every pair of socks purchased, the company donates a specially engineered pair of socks to someone in need; to date, they have donated more than 12 million pairs.
  • Making sure we treat our body with the best natural products is an important and research-heavy task. Thistle Farms offers natural and high-quality bath, body, and home products that are hand-crafted by women who have survived trafficking, prostitution, or addiction. Every purchase directly supports the survivors.
  • Know someone who has a major case of wanderlust? Take a look at Adventurist Backpack Co. For every one of the company’s stylish and functional backpacks sold, 25 meals are donated to families in need across the United States.
  • Toys and dolls are always popular with the young ones in your life. Kind Culture Co. has created various dolls that give back in a multitude of ways. In addition to donating to several children-centered charities, for every doll purchased from The Doll Kind line, a doll is donated to a child in need and a portion of sales of the Good Deed Fairies line is donated to anti-bullying organizations.

In addition to these ideas, we always suggest doing more pro bono work – sometimes the best gifts you can give someone are your time and talents!

November 14, 2018

Dentsu Aegis Network Takes Pro Bono Beyond the Legal Department

There has been growing interest among legal departments in collaborating with colleagues beyond the legal department in their pro bono efforts.  Some departments want to increase impact by broadening participation by their colleagues outside the department and demonstrate the value of pro bono for their companies.  Other legal departments seek to deepen their pro bono program by aligning pro bono work with wider company priorities and leveraging skills and expertise across the company to tackle critical access to justice issues.

We invited Miri Miller, Associate General Counsel and global pro bono program lead at Dentsu Aegis Network**, to share how her legal department decided to take an expansive approach early in its pro bono program to align with the company’s corporate social responsibility strategy.


At Dentsu Aegis Network, we are working to close the access to justice gap by devoting our legal skills to pro bono clients through our global legal pro bono program, and by leveraging non-legal employees’ creative, media, marketing, project management, data, and analytics skills to drive awareness of legal rights and sources of pro bono legal assistance.  Because Dentsu Aegis Network is a multinational media and digital marketing communications company, we believe we have a responsibility to share our marketing communications skills to improve access to justice.

Dentsu Aegis Network’s legal pro bono program is fairly new. We spent the first half of 2017 designing the program and establishing partnerships with pro bono providers and law firm partners, and formally launched the program during that summer. The program came into its own in early 2018 because our legal pro bono ramp-up (and internal marketing to build engagement) coincided with Dentsu Aegis Network’s publication of The Digital Society Index, a report about how new digital technologies impact people’s optimism about the future.

Aligning Pro Bono with Corporate CSR

The economy is evolving into a “digital economy” because every industry is being transformed by technology and connectivity. This transformation is disrupting how businesses operate, how employees perform their job functions, and how consumers obtain information, goods and services.

The Digital Society Index is the result of a survey conducted by Dentsu Aegis Network, in partnership with Oxford Economics, of 20,000 people around the world to understand how they feel about the future in light of the digital transformations taking shape.  The Digital Society Index pinpointed that distrust (due to insufficient transparency) and inequality (namely, a widening of skills gaps among socio-economic groups) are major issues that prevent disadvantaged communities from adapting to the new digital economy.

Dentsu Aegis Network consequently pivoted its Corporate Social Responsibility (CSR) strategy to help ensure that no one is left behind as the economy transforms. A key pillar of this CSR strategy is that all employees should use their professional skills for good through skills-based volunteering, predominantly through projects aimed at remedying inequality by teaching new digital skills to disadvantaged communities, particularly youth, and by providing free marketing communications services to non-profits working to further similar objectives.

What does that have to do with access to justice? Millions of people currently lack equitable access to legal aid. Among the most significant reasons for this access to justice gap is because people don’t know their rights, and even when they do, they are unable to find and connect to affordable or free legal services. We believe that when people know their legal rights and understand they will have access to legal aid when needed, they will place more trust in the system and be willing to participate more ambitiously in the digital economy.  As a result, we bridged our legal pro bono program with Dentsu Aegis Network’s global CSR objectives, recognizing the value of engaging colleagues outside the legal department to improve access to justice.

Collaboration by Design

We reshaped our pro bono program with collaboration as a main objective to create relevant and meaningful pro bono projects for our legal team, as well as for non-legal colleagues across the Dentsu Aegis Network.  Aligning our pro bono program with the global corporate CSR objectives affords us several benefits, including: harnessing collective enthusiasm across all volunteers, legal and non-legal, based on shared goals; a deeper willingness by senior executives to collaborate on pro bono initiatives because we are helping them further their own teams’ CSR goals; and hands-on support from the company’s CSR personnel.

It helps enormously that our Group General Counsel, Simon Zinger, is deeply passionate about pro bono and CSR, and recognizes that doing pro bono work allows lawyers to develop and use “leadership skills to pursue and achieve positive change across some of the most essential pillars of a modern and humane society.”  His commitment to making our pro bono program a success is a key driver of business executive buy-in of our vision of expanding legal pro bono efforts outside of our legal department.

Activating a Support Network

If you think employees outside of the legal department will be uninterested in contributing to access to justice and legal pro bono matters, think again. Civic engagement has increased in recent years. People actively seek ways to contribute to local communities and personal causes. They patronize businesses that have heart. They want to work for companies that allow them to undertake skills-based volunteering with measurable impacts on society. For many, equitable access to justice, regardless of socio-economic status, is a top-of-mind, meaningful cause. Survey your colleagues and I bet you’ll find many people who are enthusiastic about collaborating with the legal department to make a difference. Literally. Conduct a survey. I did! I found that many of my non-legal colleagues were eager to document their interest in working together and often followed up via email or phone call to learn specifics. I’m turning the survey results into a database of available volunteers willing to contribute their skills to pro bono matters.

Opportunities for Colleagues Outside the Legal Department

Just as Dentsu Aegis Network is deploying its wide-reaching communications, marketing, advertising, media and data resources to improve awareness of legal rights and sources of pro bono legal assistance, there are ways that any department can expand pro bono out of the legal department.

  • Project Management: Many pro bono organizations are working with limited resources that must stretch further than ever expected. Great project managers can help pro bono providers improve their processes and organizational structures in order to become more efficient. Some of our pro bono work has involved helping non-profits improve legal and compliance policies. Non-legal colleagues have recently offered to help with reviewing and suggesting improvements to commercial and business practices and policies.
  • Resource Development: Speaking of efficiency, pro bono providers often have fantastic documents, practice guidance, topical legal research and other such resources, but need assistance making them more user-friendly and sharable – or even turning them into self-help guides for people who are unable to secure counsel. Some of this work will require lawyers, but plenty of it won’t!
  • Translation Services: Identify foreign language skills of colleagues outside the legal department. Interpreters are always in demand to assist with translation when working with pro bono clients from immigrant communities. Video calling and web-meeting technology means that interpreters may not need to be in the same location as the lawyers or clients. Interpreting services can become almost on demand! My survey-turned-database of volunteers included an inquiry about language skills so that we can pair volunteers based on translation needs, where appropriate.
  • Research and training: Non-attorneys inside and outside the legal department can assist with non-legal research (e.g. country condition research for asylum matters), as well as preparation of guidance reports, training materials and other such tasks for which an artistic eye and mastery of presentation, publishing and video production are helpful. For example, a colleague in the UK conducted English and Spanish language country condition research in connection with US asylum work undertaken through, Kids In Need of Defense (KIND).
  • Discoverability: Leverage internal marketing, communications and/or PR personnel to assist with access to justice awareness. In one of our earliest cross-department collaborations, a social media manager helped a legal aid organization develop social media marketing strategies aimed at increasing pro bono attorney volunteering in the aftermath of a natural disaster. More recently, we launched a large-scale initiative to leverage our employees’ marketing and communications skills to improve people’s knowledge of their legal rights and encourage more lawyers to do pro bono work in the aftermath of natural disasters and emergencies. We kicked off the program with an “IdeaJam Hackathon” that began with a presentation about disaster legal services and the challenges in educating communities and mobilizing lawyers. Participants were divided into six diverse teams. Each team included people from different agencies, seniority levels and departments (e.g. media planning, communications, data analysis, creative); The teams were given 24 hours to design innovative campaigns to improve the delivery of disaster legal services. The resulting work was stunningly creative! We are now developing plans to produce the results. To build excitement and a stronger sense of teamwork for this initiative, I branded the initiative as Ad2J to highlight the power of advertising to improve access to justice (A2J).

Many resources from across the legal industry – and from outside of it – are needed in order to close the justice gap.  By working with our colleagues outside of the legal department, we expect to exponentially increase our impact.

To learn more about Dentsu Aegis Network’s pro bono program and collaborations, please email

** denotes a Corporate Pro Bono Challenge® signatory

Special thanks to Miri Miller for her contribution to this post.

November 1, 2018

The Opioid Crisis and the Need for Legal Assistance

Opioids are a class of drugs used to reduce pain, ranging from prescription opioids such as oxycodone and morphine, to illegal opioids such as heroin. In the 1990s, healthcare providers began prescribing opioid pain relievers at increased rates, leading to the widespread misuse of prescription and non-prescription opioids. This resulted in a spike in addiction, amounting to 350,000 deaths between 1999 and 2016 from an overdose involving opioids. In 2017, the Health and Human Services (HHS) Acting Secretary declared a public health emergency to address this epidemic.

Because of the alarming number of overdoses, efforts to mitigate the epidemic tend to focus on supporting healthcare providers, raising awareness about opioid misuse, and encouraging safe choices among consumers. While valuable, these endeavors bypass many of the immediate challenges faced by those suffering from addiction throughout the recovery process, as well as by their close friends and family members. As legal problems often go hand-in-hand with the slew of effects stemming from opioid addiction, there is an opening for pro bono attorneys to help combat the crisis and improve people’s lives.

Some of the legal challenges confronted by people suffering from opioid addictions include:

  • Establishing or maintaining guardianships and other child custody issues;
  • Eviction and other housing-related problems;
  • Access to benefits such as food and medical care;
  • Gainful employment opportunities where employers allow patient-specific treatment plans, including methadone treatment;
  • Obtaining driver’s licenses, which are often suspended for non-driving-related reasons; and
  • Other post-incarceration barriers to re-entry.

People addicted to opioids and recovering from addiction are likely to encounter at least one – if not several – of these obstacles. The consequential hardships also affect friends and family, and result in accumulated burdens on the judicial system, healthcare centers, foster care system, and more. A multi-pronged approach is, therefore, needed to address the varying demands of the community.

Medical-Legal Partnerships as an Innovative Solution

Medical-legal partnerships (MLPs) offer a practical continuum of legal assistance and support throughout the recovery process. MLPs are collaborative arrangements between legal professionals and healthcare organizations where attorneys are available on-site to assist eligible patients with needs that would otherwise not be addressed within the clinical setting. Over 300 health care organizations operate MLPs, with more currently in the planning stage. Therefore they are an established model that can be leveraged to provide more holistic services.

A best practice is for patients to be screened for legal needs and referred for legal assistance as soon as they are admitted for opioid addiction treatment. Pro bono attorneys can help train medical professionals to identify common legal problems, while doctors can train attorneys and legal staff so that they better understand addiction and the recovery process. One optimal aspect of these partnerships is that pro bono attorneys reach out to patients, rather than the other way around, so attorneys assist patients with their specific needs and offer tailored solutions. This establishes a more client-centered process, one that is difficult to attain when performing discrete functions where clients contact attorneys for help with a specific matter.

Through MLPs, pro bono attorneys are meaningfully involved in patients’ lives, as they work with medical staff to understand specific treatment plans and other personal information. This allows attorneys to better advocate for patients, particularly before those who have misconceptions about treatment for addiction. Attorneys can successfully explain that treatment plans are medical decisions made by doctors, not by judges. For example, one patient was pressured by a judge to wean off her treatment program, which combined therapy with replacement opioids to prevent withdrawal, because the judge viewed it as replacing one addiction with another. An MLP attorney informed the judge that ending treatment is a medical decision to be made solely by a doctor and argued that the patient’s recovery depended on the specific treatment plan. Ultimately, the judge changed her mind and allowed treatment to continue.

Employment is also an important area where pro bono attorneys can be of help. Patients may not realize that barriers to future employment have legal solutions, or that termination from their job could be illegal. For instance, one employee tested positive for methadone, a prescribed replacement opioid, and her employer moved to terminate her. An MLP attorney informed the employer that they cannot not fire an employee for receiving legitimate medical treatment. Increasing opportunities for employment does not end with advocating for treatment plans; assisting in other areas, such as helping to seal criminal records will open doors for future opportunities as well.

Both testimonials and research studies reveal the benefits of embedding legal assistance in medical facilities, particularly in settings like treatment centers, where patients have complicated legal histories. While MLPs have been in place for several decades, they have only recently begun focusing on substance use disorders (SUDs). As of September 2017, only four MLPs (located in Cincinnati, Ohio; Indianapolis, Indiana; Portsmouth, Ohio; and Reno, Nevada) in the U.S. specifically focused on helping people with SUDs. While many partnerships with hospitals, health systems, and health centers exist across the U.S., pro bono work can continue to expand in this area with a focus on opioid addiction.

Diversion Programs as an Effective Tool for Recovery

Diversion programs, another experimental method of aiding recovery, mitigate the current mass incarceration problem in the United States and provide better resources to those battling addiction. Many different types of diversion programs exist; for example, drug courts act as alternatives to incarceration, where participants are transferred after pleading guilty to a drug-related crime. Through other diversion programs, participants are diverted at the point of arrest and enter the program instead of being charged with a crime. The average national completion rate for treatment courts is 60 percent, approximately two-thirds higher than probation.

One such experimental court, the Opiate Crisis Intervention Court, is a judicially supervised triage program in Buffalo, New York that links participants with medication and behavioral treatments within hours of their arrest. Drug court participants have biweekly appearances before a judge, and they receive medication and residential treatment if needed, as well as random drug testing and other social services. They are incentivized with rewards, including the reduction of court costs and gift cards.

These courts offer meaningful opportunities for pro bono attorneys to play a direct role in someone’s life. Drug court teams are typically comprised of a drug court judge, a prosecuting attorney, a defense attorney, a probation officer, treatment representatives, and a law enforcement representative. While the judge makes final determinations regarding a range of consequences, such as reduced supervision requirements, transfers to more intensive levels of care, or punitive sanctions, the drug court team meets in a collaborative setting to review each case and contribute information about participants’ progress. Because of individualized treatment plans and clinical needs, pro bono attorneys are able to advocate for patients by explaining specific information that may otherwise go unnoticed by the rest of the team. Whether it is through working in a drug court as part of a team, advocating for the expansion of similar programs, or helping funnel people into treatment centers early in the process, providing access to an attorney and representation is crucial in assisting recovering addicts.

Potential Pro Bono Opportunities

Attorneys have a unique ability to support people addicted to opioids – as well as their families – in substantial capacities. The range of pro bono opportunities is broad and deep, with options for both small and large-scale projects and those that would appeal to litigators and transactional lawyers. Options for meaningful pro bono work include, but are not limited to:

  • Helping administer advice clinics run by legal services providers by offering guidance to those experience addiction, as well as to their families and to the community. Pro bono attorneys would help people identify common legal problems and provide resources to those who need individualized advice;
  • Working with a public defender’s office, representing people recovering from addiction and advocating for their individualized needs;
  • Working with a prosecutor’s office, figuring out the best program for people recently arrested due to opioid-related crimes while aiming to divert them from the criminal justice system into diversion programs;
  • Filing lawsuits against pharmaceutical companies on behalf of states, cities, legal organizations, and citizens affected by the opioid crisis, or writing amicus briefs in support of these lawsuits (subject to business and other conflicts);
  • Helping grandparents and children whose parents are addicted to opioids or recovering from addiction by partnering with children’s hospitals, foster homes, or schools; and
  • Assisting nonprofits that provide services to people affected by the opioid crisis with a variety of transactional matters, ranging from compliance with laws and regulations to advice regarding government grants and contracts.
  • Combatting fraudulent treatment and recovery centers.


Much of the conversation surrounding the opioid crisis focuses on overdose-reversal drugs, medication-assisted treatment, and best policies for decreasing the number of people addicted to opioids. Sometimes, the “very basic things that could go a long way to accessing treatment and maintaining recovery” are forgotten. It is difficult for low-income patients to successfully recover if they don’t have basic necessities, such as housing, education, childcare, employment, or transportation, or if they face significant legal barriers to obtaining these necessities. Fulfilling these basic needs can be daunting on one’s own, and it is an area where pro bono attorneys can make a vast difference in someone’s life. There is an opportunity to suit the interests and talents of every pro bono lawyer.

Hat tip to PBI intern Arlyn Upshaw for her help with this post.

October 18, 2018

A Conversation with Annie Helms – Rolling Meadows Domestic Violence Help Desk

In 2016, the Rolling Meadows Help Desk was created when a group of lawyers at Allstate**, Discover**, DLA Piper*†, and Illinois Tool Works united to help a local nonprofit organization, Between Friends, assist domestic violence survivors at the Rolling Meadows Courthouse. The courthouse is located 25 miles outside Chicago in suburban Cook County, Illinois.  With the expert training and support of LAF, lawyers from each of the partner organizations regularly staff four-hour shifts in the Between Friends office, helping victims fill out paperwork, explaining the court process, and ensuring that no survivor goes through the process of obtaining a protective order alone.

In honor of Domestic Violence Awareness Month, we spoke to Annie Geraghty Helms of DLA Piper about the program.

Why did the firm choose to focus on domestic violence?

AGH: Initally, we started exploring opportunities for lawyers who lived and worked in the suburbs to do pro bono work. What we heard in the community was that there was a real need in the courthouse to assist domestic violence survivors. When I presented the idea to the companies, they were enthusiastic right off the bat! They absolutely wanted to focus on domestic violence and to assist at the courthouse.

Why is this program meaningful?

AGH: When you volunteer at the Help Desk, it is hard not to be struck by how vast the problem of domestic violence is. It touches so many people, and it looks similar across different socioeconomic, race, and language dividers. Domestic violence exists everywhere. To be able to do something meaningful to help people pull themselves out of it is very gratifying. I think the help we can offer at the desk by volunteering for a few hours is tangible and real.

Since the program began, have there been any lessons learned?

AGH: Yes. When the help desk started, the job of the volunteer was to sit down with the domestic violence survivor, help her with the paperwork to get a protective order, and help get that paperwork filed with the clerk and sheriff. We were helping people for an hour or so and then sending them off to attend an emergency hearing on their motion for a protective order on their own, which felt very strange. It felt like we were cutting the assistance off in the middle.

Eventually, it was the judges in the domestic violence courthouse who suggested a change. They indicated that they could tell lawyers were involved in preparing the petitions because they were very well done. But they wondered why they had not seen any of the lawyers in the courtroom. We agreed that it would be helpful for the petitioners and lawyers alike if the volunteers accompanied survivors to court for their emergency motions. Although the volunteers are not able to stand up in court because that would mean filing an appearance and remaining with the case longer term, they do now sit down in the courtroom with the survivor and wait with them until their case is called. We then refer the survivor to Between Friends for further services so they are not left on their own after the hearing. This has made a difference on several fronts. It’s not only better for the survivor, who now has a steady presence there with her in court, but also for our volunteers, because they understand more about the court process and because they will know if the petition for an emergency protective order is granted.

The other way in which having a lawyer makes a difference is that, rather than having the survivor stand up in court and relate the details of her personal life, the judge generally just reads the narrative that our volunteers prepare with the petition. This narrative already includes details that the court needs in order to grant the petition, and it saves the survivor the pain of retelling her story.

Are there any special sensitives or trainings required for volunteers who are helping people who have experienced trauma?

AGH: We have a full training that is about three and half hours long. It goes through the nuts and bolts of domestic violence law. It also includes some information about the cycle of violence and some things that you might see that are a little bit unusual because of the abuse. For example, domestic violence survivors sometimes have become so habituated to a situation that they believe their relationship is normal. So, when asked about abuse, a client may not provide details about the abuse that might appear very significant to anyone else. Sometimes, this can make it seem that the survivor is scattered or not being forthcoming. Knowing that, to the survivors, these details are so normal they do not stand out helps us as volunteers to do a better job of listening without judgment and of drawing out the facts necessary in order to prepare a solid petition. This understanding of behaviors that may not feel logical is covered in the training, alongside the nuts and bolts of the law.

Thank you to Annie for sharing her time with us and for all the meaningful work she and her colleagues have done and continue to do at the Rolling Meadows Domestic Violence Help Desk.


If you would like to hear more about the Help Desk, tune into Annie’s episode of the Pro Bono Happy Hour podcast.  Additional domestic violence experts have been featured on the podcast:

If you are interested in learning more about the pro bono opportunities available and how to get involved, check out our recent webinar, Assisting Survivors of Domestic Violence.


* denotes a Law Firm Pro Bono Challenge® signatory

** denotes a Corporate Pro Bono Challenge® signatory

† denotes a Law Firm Pro Bono Project® member


October 9, 2018

Celebrate Pro Bono Week Now, Keep Up the Momentum Year-Round

This month, the American Bar Association (ABA) will mark the 10th Annual National Celebration of Pro Bono on October 21 – 27, 2018. The event is not only an occasion to celebrate the efforts of pro bono volunteers but also a week to inspire, educate, and train members of the private bar on the importance of their contribution to closing the justice gap.

This year, the ABA’s national celebration has a special focus on disaster resiliency – a particularly salient topic one year after Hurricane Harvey and Hurricane Maria, and one month after Hurricane Florence. This year’s focal point is training pro bono attorneys to help with legal needs that arise before and after natural disasters. These efforts range from disaster preparedness, such as securing insurance and title documents; to volunteering on a hurricane relief legal help line; to helping survivors with legal issues such as housing, healthcare, education, consumer fraud, insurance, and FEMA appeals.

In addition to the ABA’s National Celebration of Pro Bono, many bar associations, public interest organizations, legal departments, law firms, and others organize local Pro Bono Week events across the country that address a wide variety of legal issues. Some of these events include:

  • a legal advice fair on issues including family law, housing, and debt relief in Bloomington, Illinois during the Public Interest Law Initiative’s Pro Bono Week;
  • classes on topics from housing law to guardianship to intellectual property offered during LA Law Library’s Pro Bono Week;
  • a free legal advice clinic by Equal Justice Wyoming in Cheyenne on civil law issues such as family lab, probate, real property, housing, public benefits, tax, consumer issues, and debt; and
  • an expungement clinic in Manhattan, Kansas, organized by the Riley County Bar Association and Kansas Legal Services.

Check out this map to learn more about Pro Bono Week events happening in your community.

Here in PBI’s hometown, the Washington Council of Lawyers has coordinated a coalition of private and public sector attorneys to organize DC Pro Bono Week 2018, featuring legal clinics, courthouse tours and site visits, and interdisciplinary events, including:

The broad range of offerings ensures there is a good fit for every interest.

But wherever you are located and whatever your interests are, Pro Bono Week should be about more than celebrating or doing pro bono for one week in October. Rather, Pro Bono Week should serve as a jumping-off point for deepening pro bono work throughout the year. Indeed, many of the events are designed to train individual volunteers now so they will be prepared to take on a pro bono matter during the year.

Legal departments can also effectively use Pro Bono Week as a launch pad to grow their pro bono programs. For example, PNC Financial Services Group, Inc.** recently held a Pro Bono Week event. Volunteers in the D.C., Pittsburgh, and Philadelphia offices received a joint training on how to review Innocence Project files and accepted files with the expectation that they would work on their file review in the months to come. The Pro Bono Week event generated excitement around an impactful pro bono project, and resulted in longer-term pro bono engagement that extended beyond Pro Bono Week.

Law firms also have made Pro Bono Week an opportunity to increase pro bono engagement within and across their offices and to launch new pro bono projects. For example, the law firm, Greenberg Traurig*, has celebrated Pro Bono Week for many years. In 2015, the firm planned a jam-packed week of events, with opportunities for 10 of their offices to get involved in discussions, events, and trainings about pro bono. In 2017, they launched a pro bono partnership with Covenant House shelters serving homeless children in five cities where the firm has offices. Volunteers from the firm held on-site meetings at the shelters during Pro Bono Week as a prelude to holding regular legal clinics at the shelters moving forward.

With these examples in mind, volunteers should approach participation in Pro Bono Week as an opportunity to accelerate their pro bono engagement year-round.

**Indicates Corporate Pro Bono Challenge® signatory

Indicates Law Firm Pro Bono Pro Bono® member

* Indicates a Law Firm Pro Bono Challenge® signatory

September 27, 2018

Pro Bono and the Death of the Billable Hour

How should we treat our pro bono hours? Traditionally, as an incentive and motivator for attorneys to participate in pro bono, the gold standard was for law firms to treat time spent on pro bono matters the same as time spent on billable matters. At firms with billable hour requirements, pro bono matters would count towards reaching hourly goals. However, we have recently seen a trend of firms of moving away from the billable hour as a tool to evaluate performance of attorneys by either minimizing their importance or doing away with billable hours altogether. For firms that are distancing themselves from this traditional practice, what other ways are there to engage and encourage their attorneys to do pro bono work?


Firm Culture and Messaging

Reaffirming the firm’s commitment and dedication to pro bono is a meaningful tool to engage attorneys. In addition to writing and speaking about the importance of pro bono and access to justice, it is critical that firm leaders visibly participate in pro bono in order to set an example and be positive role models.


Goals and Benchmarks

Firms should consider including pro bono participation in their professional milestones and benchmarks, especially as they transition from billable hours. Attorneys may find it difficult to adapt to more abstract evaluation methods when they can no longer quantify performance with objective means, such as billable hours. Requiring attorneys to set a pro bono goal to work towards provides a clear, concrete, and achievable aspiration. In addition, when attorneys are self-identifying performance areas for improvement, pro bono may be able to strategically fill identified gaps and help develop targeted skills and core competencies.


Supervision and Reviews

Attorney evaluations and reviews are critical measures of performance beyond objective hour requirements. Rigorous and constructive feedback ensures a high-quality work product while presenting opportunities for attorneys to receive credit and recognition for their work. Additionally, attorneys can evaluate their own performance based on the constructive comments they receive. Consider using pro bono professional staff and other pro bono leaders in the review process if they have knowledge of the attorney’s work. Self-evaluations should include questions about pro bono as well. These tactics allow attorneys to think deeply about their own performance, including their pro bono involvement, and how they are measuring up.



There are alternative methods for quantifying pro bono work beyond using billable hours as a measuring tool. Rather than counting hours, firms could set a record number of pro bono matters or encourage attorneys to devote a certain percentage of their time to pro bono. Law Firm Pro Bono Challenge ® signatories commit to contribute either 3 or 5 percent of their billable time to pro bono work. By joining the Challenge, your firm can institutionalize its firm-wide commitment to providing pro bono legal services to low-income and disadvantaged individuals and the organizations that serve them.  To learn how your firm can become a leader in law firm pro bono, please contact us.

The Law Firm Pro Bono Project is available to provided tailored assistance to firms in addressing these and other questions related to law firm pro bono. Please contact Elysse DeRita to schedule a confidential consultation or if you have any questions.


*Hat tip to PBI intern Madeline Jenks for her assistance with this post.

September 19, 2018

PBI Applauds Kansas’s New Rule Permitting Registered In-House Counsel to Practice Pro Bono

On September 6, 2018, the Kansas Supreme Court lifted the prohibition against non-locally licensed in-house counsel providing pro bono legal services. The amendment to Kansas Supreme Court Rule 712 will permit the approximately 200 registered in-house counsel in Kansas to provide legal aid to low-income individuals and communities. Last year, 10,000 legal aid requests went unfulfilled by Kansas Legal Services due to lack of staff capacity. The new rule will allow more attorneys in the private bar to deliver much needed legal services to the underserved. Pro Bono Institute (PBI) congratulates the many in-house counsel and their partners who advocated for this new rule and applauds the Kansas Supreme Court for implementing the amendment.

The success story in Kansas demonstrates how the support of legal departments can influence and accelerate reform of pro bono practice rules. In March 2018, in-house attorneys at Cargill and Koch Industries jump-started the process by requesting the rule change at a meeting of the Kansas Board of Law Examiners. By April, many attorneys in the private bar and in legal services organizations had joined the call for reform. In June, the Kansas Supreme Court issued a draft amendment to Rule 712 for public comment that permitted registered in-house counsel to provide pro bono through an approved not-for-profit provider of legal services or an accredited law school clinic. Less than 3 months later, the Kansas Supreme Court issued its September 6 order permitting registered in-house counsel to provide pro bono legal services, subject to those conditions.

Corporate Pro Bono (CPBO), a project of PBI, and the Association of Corporate Counsel (ACC) worked together to submit public comments to the Kansas Supreme Court on the proposed rule change, in support of the efforts of Cargill, Koch, and others. CPBO and ACC urged the Court to follow the example of four states with model rules permitting registered in-house counsel to do pro bono without additional limitations, such as requiring affiliation with a legal services organization or law school clinic. Although the Court opted not to adopt the model rule, CPBO commends the reform as a tremendous step in the right direction and congratulates the many in-house counsel that advocated for this change.

Kansas joins the more than one dozen jurisdictions that have recently amended practice rules to permit greater engagement in pro bono by in-house counsel.  For legal departments interested in learning more about efforts to change the rules in other jurisdictions, please contact CPBO at or visit CPBO’s multijurisdictional practice resources.  For other resources on in-house pro bono, please visit CPBO’s website.

September 13, 2018

Capital One Invests in Pro Bono for Young Adults’ Financial Health

Here at Corporate Pro Bono, we see in-house departments select pro bono projects for many different reasons.  Some choose pro bono engagements related to their company’s business priorities. Others choose projects that intersect with their companies’ Corporate Social Responsibility (CSR) goals.  And some legal departments develop pro bono initiatives that support both the corporate mission and its CSR objectives.

Capital One®** developed the Identity Theft Clinic, a signature pro bono project, that not only augments the company’s business of delivering financial products and services to customers, but also supports its Future Edge® initiative that helps people at all stages of their lives take better control of their personal finances to make the best decisions for their future.  Notably, the Clinic features a collaboration between the company and the Federal Trade Commission (“FTC”), whose participants help design the content and share expertise during the Clinic.

We invited Jamie Specter, in-house counsel at Capital One who developed and leads the Clinic, to tell us more about the evolution of this pro bono project.

Capital One Legal Department’s

Identity Theft Clinic

The request was simple – “Create a pro bono clinic around identity theft.”  The inspiration to create such a program was clear – Identity theft is among the top complaints reported to the FTC’s Consumer Sentinel complaint database. (Source:  These consumers include Capital One customers and the communities we serve.

With these goals in mind and with Capital One Legal Department’s support, I developed the Identity Theft Clinic to provide both legal services and education to students at Year Up®.  The Year Up model is designed to close the Opportunity Divide by providing young adults, ages 18 to 24 of low-to-moderate income, with the skills, experience, and support that will empower them to reach their potential through professional careers and higher education.  (Source: Year Up’s mission and the fact that their students are among a population that is high risk for identity theft made them an attractive candidate to benefit from the Clinic’s services.

Four years later, the Identity Theft Clinic has evolved into one of Capital One Legal’s annual pro bono events.

The Pro Bono Legal Services

On the day of the clinic, Capital One’s Legal volunteers step away from their computers, put a block on their calendars, and dedicate their full attention to the students at Year Up. Through in-person training, interactive hypotheticals, and quality resources provided by the FTC, the Year Up students receive essential knowledge and tools to address identity theft when it occurs and reduce the likelihood from it happening in the first place.

Some issues addressed at the clinic include:

What is identity theft? How does it occur? If it occurs, what are my rights with the credit bureaus and creditors? How do I report identity theft and how can I limit financial loss? What supporting documentation is necessary?

There are also opportunities for volunteers to put their legal skills to work by providing pro bono services to students who have been victims of identity theft or have questions about their own identity security. Every year, we have numerous students share their personal stories during the clinic and five to ten students will take advantage of time reserved afterward for a chance to speak with pro bono volunteers. Individual rooms are available for one-on-one conversations where students receive targeted advice and resources regarding their rights and how to manage their situation. Familial identity theft is a common theme among many of these individual sessions. The clinic does not currently offer long-term representations.

The Team

Engaged Community Organization Year Up, one of Capital One’s community partners, is a one-year, nationally recognized, intensive training program that provides young adults (ages 18-24 without college degrees) with six months of business and soft skills training followed by six months in a corporate internship.  Year Up hosts the clinic each year at their Arlington, Virginia location.

Devoted Partners We have developed a close partnership – and I personally would include the word “friendship” here – with the FTC participants who bring both expertise and passion for the topic.

Passionate Volunteers


Over the course of two sessions that last a combined three hours, volunteers interact with 130 of Year Up’s students.  Volunteers can use their legal skills to improve access to justice by providing pro bono services to students who need help resolving legal problems affecting their financial futures.

With some Capital One Legal associates traveling up to two hours, the clinic also allows volunteers to spend quality time with their colleagues that they may not see every day or work with at all.

Dedicated Executive Sponsorship That Encourages Volunteerism


We are fortunate to have:

1.      Three well-respected leaders from our Regulatory Advisory Legal team with subject matter expertise that sponsor* the clinic; and

2.      A legal department that encourages associates to volunteer.

*Sponsorship includes promoting and attending the event.

Corporate Culture That Prioritizes Community Outreach


The goals behind the Identity Theft Clinic support Capital One’s Future Edge initiative.  This initiative focuses on helping people in our communities “gain the skills necessary to succeed in the digital age.”

To learn more about Capital One’s Future Edge Initiative, click here.

The Schedule

All participants are encouraged to share feedback after the clinic. The comments are always overwhelmingly positive with most of the feedback centered around the valuable interactions with the engaged Year Up students.  We also request recommendations to improve next year’s program.

Being open to candid feedback and continually evolving the clinic is incredibly important.  While the overall agenda depicted in the above picture has stayed constant each year, we conclude each clinic equipped with feedback that will make the next year even better than the one before.  I am incredibly proud of the Identity Theft Clinic – the collaborations we have built, the impact we have had on hundreds of students, the support of over one-hundred Capital One and FTC volunteers – and I look forward to continuing the clinic’s success in the years to come.

To learn more about this clinic, email


** denotes a Corporate Pro Bono Challenge® signatory

September 6, 2018

Doing Pro Bono to Preserve Democracy

With the 2018 midterm elections around the corner, an added spotlight is placed on ensuring the right to vote in jurisdictions across the United States, and pro bono lawyers have played a unique role in protecting the right to vote for individuals and marginalized communities.

In the last seven years, dozens of states have adopted a range of laws that impact voting. In 2017, legislatures in Arkansas, Georgia, Indiana, Iowa, Montana, and North Dakota passed laws that impose voter ID requirements, purge voters, and limit voter registration drives. Opponents of these regulations argue that they have a disproportionate impact on African-Americans and other minority voters.

Over the years, pro bono attorneys have been a crucial resource in responding to the spate of recent voting laws. In 2016, the U.S. Court of Appeals for the Fourth Circuit struck down a 2013 North Carolina voting rights law in N.C. State Conference of the NAACP v. McCrory as unconstitutional. The law created a strict photo identification requirement, shortened the early voting period by a week, eliminated same-day voter registration, among other changes. The court found that the law “target[ed] African-Americans with almost surgical precision,” including, requiring in-person voters to show photo identification “which African Americans disproportionately lacked,” and eliminating or restricting “registration and voting access tolls that African Americans disproportionately used.” For the McCrory case, the law firm of Kirkland & Ellis* dedicated thousands of hours of pro bono work by more than 20 attorneys to overturn the North Carolina law. The Brennan Center for Justice litigated the case with Kirkland & Ellis and has partnered with more than 30 law firms on a variety of projects, including challenging voting rights laws.

Pro bono lawyers have also played an important role in ensuring that everything runs smoothly on Election Day and that individuals are able to access the polls. The Lawyers’ Committee for Civil Rights Under Law (Lawyers’ Committee) launched in 2001 Election Protection, a coalition that works to ensure all voters have an opportunity to vote, and trains pro bono attorneys to monitor polling places and staff hotlines to address the problems people face when they try to cast their ballots. Numerous pro bono lawyers have worked on Election Protection initiatives and have partnered with the Lawyers’ Committee, including in-house counsel at Bank of America Corporation** in San Francisco, who collected information about election irregularities from callers during the November 2016 election, and members of the Houston Chapter of the Association for Corporate Counsel, who monitored polling locations on Election Day 2014 in Harris County, Texas. During this year’s primary season, Lawyers’ Committee and the NAACP partnered with Hogan Lovells* to file a lawsuit alleging that voters who attempted to vote in the early morning in three Maryland polling districts were denied access to the polls due to difficulties setting up the polling stations. The plaintiffs sought emergency injunctive relief to extend the voting deadline for those three polling stations to account for the hours lost earlier in the day and succeeded in obtaining a one-hour extension.

Notably, the Brennan Center for Justice recently documented the growing threat to the right to vote as a result of voter roll purges, a phenomenon voters may be unaware of until they arrive at the poll. Thus, more Election Day challenges are likely to arise come November, and pro bono lawyers will play a vital role in preserving the fundamental right to vote.

* denotes a Law Firm Pro Bono Challenge® Signatory

** denotes a Corporate Pro Bono Challenge® Signatory

Hat tip to PBI intern Nick Martire for his contribution to this post.

August 16, 2018

When Skills Meet Needs

A recent Stanford University-led study found that a majority of adults over the age of 50 highly value “prosocial” behaviors, actions that are positive, caring, helpful and of benefit to others. The study also found that one third of older adults exhibit a need for a purpose that is beyond themselves. This one-third equates to more than 34 million people who dedicate their time to addressing the needs of others and making the world a better place. As a benefit, those who engage in prosocial behaviors reported a more positive outlook on life and positive effects on health.

Like the Stanford’s study, Pro Bono Institute perceived the need arising for boomers to get involved in prosocial activity. Pro bono work would address unmet needs for legal representation and also be personally fulfilling and meaningful to late-career attorneys. Law firms are particularly appropriate structural allies for facilitating their experienced lawyers’ participation as they step down from full-time firm responsibilities to expanded pro bono activities, either as continuing members of the firm or as firm-supported alumni working primarily with legal services organizations.

In 2005, the Pro Bono Institute launched our Second Acts® project, an innovative initiative, in partnership with our core constituencies of major law firms, in-house legal departments, and public interest organizations, to support transitioning and retired lawyers who are interested in second volunteer careers in public interest law. Late-career attorneys have a wealth of skills, knowledge, and experience that, when utilized, can have a sizable impact on economic and social justice. Helping firms to create transition pathways and policies that fit within their institutional culture can have a variety of benefits, including improving the firm’s overall pro bono program; enhancing loyalty and firm reputation both internally and externally; offering increased mentoring, supervision, and training for junior attorneys; and providing a mechanism for balancing staffing levels and minimizing disruptions. Recently, we updated our original research about how firm’s incentivize their late-career attorneys to do pro bono work. We found that since our 2006 research, the number of firms reporting having Second Acts program® has doubled. These firms reported making a wide-range of support available to senior/transitioning attorneys to perform pro bono work.


Additionally, we found that over half of the respondents from firms without Second Acts® programs are interested in implementing such an initiative. Fifty-six percent of firms without programs indicated that such a program would increase overall pro bono performance, hours, and impact.

We recently published a tool kit, It’s Never Too Late: Boomer Lawyers and Law Firm Pro Bono, which is intended to provide general background, guidance, and inspiration. In addition to an infographic detailing our survey results, the toolkit includes the following resources:

  • Models for Participation and Practical Considerations
  • Model Policy for a Law Firm Second Acts® Program
  • Model Proposal to Firm Management for a Second Acts® Program

With adequate training and support, late-career lawyers would not only bring a major increase in pro bono capacity, but also expertise, leadership, moral support, and new perspectives that would be of great benefit. The Law Firm Pro Bono Project is available to provide tailored assistance to firms in addressing these and other questions related to Second Acts® and late-career lawyers. Please contact Elysse DeRita to schedule a confidential consultation or if you have any questions.

Has your firm or organization implemented a Second Acts® initiative to engage transitioning and retired attorneys in meaningful pro bono work? Leave a comment to share your experience.

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